Toyoko Inn Cebu - Hotel Policies

HOTEL POLICIES

The hotel requires ID’s to all incoming guest (passport, driver license, any government ID) failure to comply the hotel will cancel the reservation upon check-in.
Visitors are not allowed to enter the room. Please meet the visitor in the lobby 6^th flr /LG lobby.
Free breakfast is available for staying guest only. Packing of any food from breakfast is prohibited, please refrain from taking food to the room to avoid food contamination.
Smoking in a non-smoking room and public areas is prohibited and will be penalized PHP 5,000. Intended smoking area is at 6^th floor balcony.
Here at Toyoko Inn, we strive to provide you a pleasant stay by cleaning your rooms. We ask long-term guests to change their room after the 8th night for complete room cleaning.
Toyoko Inn may contact a guardian when underage guests are staying at the hotel by themselves. There may be cases where we may refuse accommodating underage guests without guardians.
Children ages 13 years old and above is full charge and considered as adult; 0-12 years old is free of charge, other room amenities like towels, pillows, etc. will not be provided. Only 1 child per bed is allowed. Baby Cots are not available at the property.
We can only keep your luggage’s within the day of your check-in and after check-out. We cannot accept valuables and products that need to be refrigerated.
Booking of outside massage therapist is prohibited. In-house massage is available.

Check-in time for guest is 15:00
Check-out time 11:00
Early check-in & late checkout may incur additional charge of PHP500 per hour.
The hotel requires ID’s to all incoming guest (passport, driver license, any government ID) failure to comply the hotel will cancel the reservation upon check-in. This is to secure the safety and security of all guest.
In making reservation provide the name of the actual staying guest.
Online reservation can be made up to 7nights only, if you wish to stay more please make another reservation.
You can reserve up to nine rooms on the Toyoko Inn Official Website. Reserving 10 rooms or more is processed as a group reservation. Please use the “Group Reservation” option or contact the hotel.

A confirmation voucher will be send to guest email address or booker email address, it is an acknowledgement given by the hotel for the rooms request and personal detail given at the time of booking. Please present upon check in.
For Guaranteed reservation the guest guarantees advance payment for the room even if it is not used, unless the reservation is cancelled in accordance to hotel cancellation policy.
For nonguaranteed reservation the hotel has the right to release the reservation until the cancellation time given. The guest must notify the hotel prior to their arrival time.

Cancellation made on the day of the arrival before 12:00 noon will be honored with no charge, while cancellation made on the day of the arrival starting 12:00 noon will be charged full 1-night cancellation fee.
In case of no show which is not cancelled before 12:00 noon, 1-night cancellation fee will be charged.
Shortened stay upon arrival will incur charges equivalent to the total amount of room reservation.
Group booking reservation has separate cancellation contract and policy.
Reservation made under Online Travel Agency (OTA), separate cancellation policy through online booking platforms will apply.

7 days before arrival is subject to 10% cancellation fee of the reserved room rate charge.
2 days – 6 days before arrival is subject to 30% cancellation fee of the reserved room rate charge.
1 day before check in is 50% cancellation fee of the reserved room rate charge, and the cancellation on the accommodation date will be charged 100% of the reserved room rate charge.
Early departure prior to the scheduled check out date will be charged for the remaining nights.